Shipping policy
At Model Kit Mania S.L., we want your Gunpla, model kits, tools, paints and other modelling products to arrive in the best possible condition. We therefore pay particular attention to preparing and protecting every order.
Orders are sent mainly through GLS, unless another carrier or delivery method is indicated at checkout.
This policy forms part of the conditions applicable to purchases from our online store.
1. SHIPPING AREAS
We ship to the destinations available at checkout.
Delivery areas, available transport methods and the corresponding shipping costs are shown at checkout before payment.
Certain destinations or products may be subject to transport restrictions.
2. ORDER PREPARATION
We start preparing orders once payment has been successfully confirmed.
Our usual preparation time for in-stock products is 1 to 2 working days, unless a different time is stated on the product page.
Orders placed on weekends or public holidays will start being processed on the next working day.
During periods of high demand, major releases, promotions, special campaigns or exceptional circumstances, order preparation may take longer.
If a significant issue affects the dispatch of your order, we will try to inform you as soon as possible.
3. DELIVERY TIMES
Once the order has been prepared and handed to the carrier, transit time depends on the destination and the selected service.
Delivery times shown in our store are estimates, unless a particular service is expressly stated to guarantee a specific date.
Times may be affected by circumstances beyond the control of Model Kit Mania S.L., such as public holidays, logistical issues, weather conditions, periods of high demand or exceptional circumstances affecting the carrier.
In all cases, we will respect the time limits and rights established by applicable legislation.
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on the destination, weight, characteristics of the order and available transport method.
The final shipping cost is always shown before the order is completed and paid for.
Transport rates may change when the conditions of the services offered by carriers change. The applicable price is always the one shown to the customer before confirming their purchase.
5. FREE SHIPPING TO MAINLAND SPAIN
We offer free shipping for orders of €99 or more exclusively to mainland Spain. The Balearic Islands are not included in this promotion.
The minimum amount required for free shipping is calculated on the value of the products in the order after the applicable discounts have been deducted.
This promotion does not apply to the Balearic Islands, the Canary Islands, Ceuta, Melilla or international destinations.
Certain products that require special conditions because of their dimensions, weight, nature or transport restrictions may be excluded from this promotion where this is clearly communicated before checkout is completed.
6. SHIPPING WITH GLS
Orders will be sent mainly through GLS, unless another delivery method or transport company is indicated at checkout.
Where the selected service allows it, customers may receive tracking information and communications about delivery.
It is important to provide the following correctly at checkout:
- Your first name and surname.
- The full delivery address.
- The postcode.
- The town or city and province.
- A valid telephone number.
- A valid email address.
These details may be necessary to deliver the order correctly and facilitate communications about transport.
7. ORDER TRACKING
Where the transport service provides tracking, you will receive the information needed to check the shipment's status once it has been dispatched.
Tracking may take some time to display information after the carrier has collected the parcel.
If you notice a problem or tracking remains unchanged for an unusually long time, contact web@modelkitmania.com.
Include your order number so that we can locate the shipment.
8. DELIVERY ADDRESS
Customers must provide a correct and sufficiently complete delivery address when placing an order.
We recommend carefully checking all details before confirming the purchase.
If you notice an error after placing the order, contact us immediately at web@modelkitmania.com.
If the order has not yet been dispatched, we will try to amend the address.
Once the parcel has been handed to the carrier, we cannot guarantee that the address can be changed or the shipment redirected.
If an incorrect or incomplete address supplied by the customer generates additional transport costs, these may be charged to the customer where legally appropriate.
9. ABSENCE AT THE TIME OF DELIVERY
If you are unavailable when delivery is attempted, the carrier will handle the shipment according to the options available for the selected service and destination.
We recommend checking the communications you receive and the tracking information to find out the shipment's status and available delivery options.
If you are having difficulty receiving your order, contact web@modelkitmania.com.
10. UNDELIVERED ORDERS OR ORDERS RETURNED TO THE SENDER
An order may be returned to Model Kit Mania S.L. for various reasons, including an incorrect or incomplete address, inability to deliver, failure to collect where applicable, or other delivery-related circumstances.
When we receive the parcel back, we will contact the customer to determine how to proceed.
If non-delivery is due to circumstances attributable to the customer and a new shipment is required, the additional transport costs actually incurred may apply where legally appropriate.
If the issue is the responsibility of Model Kit Mania S.L. or the carrier we engaged, we will bear the costs legally due from us.
11. PRODUCTS DAMAGED IN TRANSIT
We take particular care when packaging our products, especially Gunpla and model kits.
If the parcel has significant damage when you receive it, we recommend photographing the outer packaging before opening it.
If you find that a product has been damaged in transit after opening the parcel, contact us as soon as possible at web@modelkitmania.com.
To handle the issue, we may request:
- Your order number.
- Photographs of the outer packaging.
- Photographs of the shipping label.
- Photographs of the internal protective materials.
- Photographs of the product box.
- Photographs of the affected product.
Keep the product and all packaging until we have been able to review the issue.
If damage occurred during transport arranged by Model Kit Mania S.L., we will arrange the appropriate solution without passing on costs that we are legally required to bear.
12. GUNPLA AND MODEL KIT BOXES
Gunpla and model kit boxes serve to present and protect the parts inside.
Minor surface marks, scuffs or slight deformation of the outer packaging may occur during transport without necessarily meaning that the product inside is damaged.
If the box has significant damage or the kit's contents have been affected, contact us so that we can review the issue.
This provision does not restrict the consumer's legal rights where there is damage or a lack of conformity of the product.
13. PRE-ORDERED OR RESERVED PRODUCTS
Products identified as pre-orders or reservations may display an estimated availability date based on information supplied by the manufacturer or distributor.
These dates are indicative and may change due to circumstances beyond the control of Model Kit Mania S.L.
If an order contains both in-stock and pre-ordered products, the entire order will be held until all products are available.
Items that are already available will be reserved for the customer and, unless otherwise indicated, we will make a single shipment once the order is complete.
This avoids automatically creating a second shipping charge.
14. SEPARATE SHIPPING FOR A PRE-ORDER
If an order contains available and pre-ordered products, the customer may request that the products already available be delivered first.
To request this, contact web@modelkitmania.com.
This will require two separate shipments, and the customer must accept and pay the corresponding additional shipping cost.
Before making the second shipment or charging any additional amount, we will inform the customer of the cost and request their acceptance.
If Model Kit Mania S.L. decides to split an order into several shipments for its own reasons without the customer requesting it, the customer will not bear additional transport costs resulting from that decision.
15. FREE SHIPPING AND PRE-ORDERS
If an order to mainland Spain reaches the €99 threshold for free shipping and includes one or more pre-ordered products, free shipping applies to the combined shipment of the complete order.
The order will be held until all products are available.
If the customer voluntarily requests that the order be split to receive the available products earlier, they must bear the corresponding additional shipping cost.
For example:
A €120 order containing available products and one pre-ordered product may qualify for free shipping if it is sent in a single shipment once all products are available.
If the customer requests immediate delivery of the available products and later delivery of the pre-order, they must bear the additional cost generated by splitting the order.
16. ORDERS WITH MULTIPLE PRODUCTS
Whenever possible, we will try to send all products in the same order together.
If all products are available, they will normally be dispatched together.
In certain circumstances, Model Kit Mania S.L. may decide to split an order into several parcels or shipments for logistical reasons.
If we decide to split the order and the customer has not requested it, we will not charge the customer additional shipping costs for doing so.
17. TRANSPORT DELAYS AND ISSUES
After an order is dispatched, delays or issues beyond our control may occur.
If you think your order is experiencing an unusual delay, contact web@modelkitmania.com.
We will review the shipment's status and, where necessary, take the appropriate steps with the carrier.
Handing the parcel to the transport company does not remove Model Kit Mania S.L.'s statutory responsibilities to the consumer for correct delivery of the order.
18. LOST SHIPMENTS
If there are indications that a shipment has been lost, Model Kit Mania S.L. will take the necessary steps with the carrier to locate it and investigate the issue.
We may ask the customer for information needed to carry out the investigation.
If an order is confirmed lost during transport arranged by Model Kit Mania S.L., we will offer the solution required by law.
19. RECEIPT OF THE ORDER AND TRANSFER OF RISK
In consumer sales, handing the parcel to GLS or another carrier engaged by Model Kit Mania S.L. does not automatically transfer the risk of loss or damage to the customer.
Generally, risk passes when the consumer, or a third party they have nominated other than the carrier, takes physical possession of the products, in accordance with applicable legislation.
If a parcel is lost or damaged during transport arranged by Model Kit Mania S.L., the customer should therefore contact us so that we can handle the issue.
20. INTERNATIONAL SHIPPING
For available international destinations, shipping costs and transport methods are shown at checkout before payment.
Delivery times may vary by destination country or territory.
Certain destinations may be subject to customs procedures, import taxes, restrictions or additional charges under their regulations.
Where applicable, the customer will be informed of the relevant conditions in accordance with current legislation.
Shipments within the European Union will be handled according to the tax and trade rules applicable to the destination concerned.
21. TRANSPORT RESTRICTIONS
Some products may be subject to transport restrictions because of their composition, dimensions, weight or applicable regulations.
This may particularly affect certain:
- Aerosols.
- Paints.
- Solvents.
- Adhesives.
- Liquids.
- Modelling chemicals.
Some products may therefore be unavailable for certain destinations or transport methods.
If a known restriction affects an order, we will try to indicate it at checkout or contact the customer to handle the situation.
22. CHANGING OR CANCELLING AN ORDER BEFORE DISPATCH
If you wish to change or cancel an order, contact us as soon as possible at web@modelkitmania.com.
If the order has not yet been dispatched and we can stop its preparation, we will try to arrange the requested change or cancellation.
Once the order is dispatched, we cannot guarantee that its address, contents or delivery conditions can be changed.
Cancellations and returns are also governed by our returns and refunds policy and the consumer's applicable rights.
23. CONTACT
For enquiries about shipping, tracking, delays, pre-orders, delivery addresses or transport issues, contact:
Model Kit Mania S.L.
Calle Mar del Japón, 13
28033 Madrid, Spain
Email: web@modelkitmania.com
If your enquiry relates to an existing order, we recommend including your order number so that we can locate it more quickly.
Last updated: 2 October 2026.