Frequently Asked Questions

What can I find at Model Kit Mania?

We offer Gunpla, model kits and materials for building, painting and customising models. Explore our collections and check the product pages to compare your options.

How do I know whether an item is available?

Availability is shown on each product page. Check it before adding an item to your cart, as stock can change.

How much does shipping cost?

Shipping is free on orders of €99 or more exclusively to mainland Spain. The Balearic Islands are not included in this free-shipping offer. For other enabled destinations, the cost depends on your destination and the contents of your order. We do not ship to the United Kingdom. Enter your address at checkout to see the applicable options and cost before confirming payment. You can also read our shipping policy.

How do I choose a kit that is right for me?

Check the product page for the scale, kit type and information provided by the manufacturer. If you have questions about a particular model or the tools needed to build it, contact us before buying.

What should I do if I want to return an order or exercise my right of withdrawal?

Read our returns policy for the applicable conditions. To notify us of a withdrawal, use our withdrawal page.

How can I contact the store?

For general enquiries, please use our website chat or web@modelkitmania.com. For orders already placed, you can also use WhatsApp: +34 689 399 841, always including your order number. WhatsApp is reserved for existing orders.

Can I collect my order?

Yes, at Calle Mar del Japón, 13, Madrid. Wait for confirmation that your order is ready, then arrange an appointment by email or WhatsApp, including your order number. The company's registered office is not the collection point.